I drove straight from my bridal shower where everyone was admiring my ring to my fiances apartment that evening to see him. Sometime in that drive I lost a diamond out of my ring, and a pretty noticable one. I noticed it right away and told Mr. Jolley. We looked everywhere for it.
We realized it had a 90 day from purchase warranty, so I called Zales customer service hotline that next day. Because it was an online purchase there was really nothing the customer service hotline could do besides have me mail in the ring and wait 2-4 weeks to get it returned. I started to freak out, I NEEDED a ring at my wedding.
Zales told me because it was an online purchase they couldn't fix it in store, it would have to be shipped out and take 2-4 weeks to fix. I checked with other companies to see what it would cost to just have the diamond replaced and it would've cost half of what the ring was worth to fix it in time.
In a final hail mary, I ended up taking it to a Zales store and explaining my situation, almost in tears and using all my self control to not be a major brideszilla. I had a WONDERFUL lady named Rebecca help me. She told me we could see if they had the same ring in store that they could trade me for, but they didn't. She told me the ring design I had was one that had had many problems and she'd seen many returned with the exact same diamond missing.
So we found a sturdier ring that looked just like my old one and she gave it to me for an incredible deal. It was SO similar to the ring Mr. Jolley proposed with, and neither of us cared, because at least there was a solution to our current problem. We both loved the ring, and it was the exact same style Mr. Jolley had surprised me with at our proposal.
The top ring is the one I currently wear on my finger, the bottom was the one he proposed with, diamond missing on the right.